AI System for Preparing Social Assistance Files for Specialist Review

The problem

When the application, household declaration and programme documents are held in separate sources, their fields must be matched by hand before a summary of missing and conflicting file information can be prepared.

The social assessment specialist must compare every suggestion in the summary of missing and conflicting file information with the source record; missing or conflicting evidence must not replace the final decision.

If a document explaining temporary residence or a disaster is not reviewed separately, a vulnerable person could be unfairly excluded; the record must not progress without a human decision.

What we set out to improve

• Time taken for the draft summary of missing and conflicting file information to reach the social assessment specialist with its supporting evidence
• Outcomes of records referred for human review because a document explains temporary residence or a disaster
• Number of suggestions corrected after identifying the risk of unfairly excluding a vulnerable person

How the system works

1. 01 Retrieve the application, household declaration and programme documents from authorised sources
2. 02 Verify field and document versions
3. 03 Prepare the summary of missing and conflicting file information with its supporting evidence
4. 04 Exception check: a document explains temporary residence or a disaster
5. 05 Have the social assessment specialist accept, correct or reject the suggestion
6. 06 Decision gate: assistance, priority, amount and eligibility decisions
7. 07 Record the decision and source separately

Methods we used

• A source-identified data schema for the application, household declaration and programme documents
• A structure that separates deterministic rules from AI suggestions
• A screen showing the summary of missing and conflicting file information beside its supporting evidence
• A human review queue when a document explains temporary residence or a disaster
• A record identifier that prevents duplicate processing

Where people stay involved

Data and security

Only the application, household declaration and programme document fields required for the task should be processed. Role-based access should be applied, and unnecessary identity, health, financial and internal organisational data must not be sent to the model. Source retrieval, AI suggestions and the social assessment specialist's decisions should be recorded separately.

Who this suits

Frequently asked questions