AI System for Verifying Financial Documents Against Source Records

The problem

When financial documents, account master records and account details are held in different sources, staff must manually align the fields before preparing a list of field discrepancies.

The finance operations specialist must compare every suggestion in the field discrepancy list with the source record; incomplete or conflicting evidence must not replace the final decision.

If a change to the account holder's registered name is not referred for separate review, a record could be posted to the wrong account; the record must not progress without a human decision.

What we set out to improve

• Time taken for the draft field discrepancy list and its supporting evidence to reach the finance operations specialist for review
• How records referred for human review because the account holder's registered name has changed are resolved
• Number of suggestions corrected after identifying the risk of posting a record to the wrong account

How the system works

1. 01 Retrieve the financial document, account master record and account details from authorised sources
2. 02 Verify field and document versions
3. 03 Prepare the field discrepancy list with supporting evidence
4. 04 Check for exceptions: a change to the account holder's registered name
5. 05 Have the finance operations specialist accept, correct or reject the suggestion
6. 06 Decision gate: acceptance and processing of the financial record
7. 07 Record the decision and source separately

Methods we used

• A source-identified data schema for financial documents, account master records and account details
• A structure that separates deterministic rules from AI suggestions
• A screen showing the field discrepancy list alongside its supporting evidence
• A human review queue for changes to an account holder's registered name
• A record identifier that prevents duplicate processing

Where people stay involved

Data and security

Financial documents, account master records and account details should be processed using only the fields required. Role-based access should be applied, and unnecessary identity, health, financial and internal organisational data should not be sent to the model. Source retrieval, the AI suggestion and the finance operations specialist's decision should be recorded separately.

Who this suits

Frequently asked questions