Voice Procedure Assistant for Field Teams

The problem

In day-to-day operations, worker voice input, work orders and approved procedures are held in separate records and files, preventing the team from reviewing the same case in a single view.

As a result, the link to source evidence can be lost while preparing a source-grounded step and record draft, leading to repeated checks and uncertainty about the basis for the decision.

Incomplete automation may overlook excessive noise, an emergency or a case outside the procedure, while poorly controlled automation risks prompting an unsafe step.

What we set out to improve

• Time required to prepare a source-grounded step and record draft for review
• Correct routing of cases involving excessive noise, an emergency or circumstances outside the procedure to the appropriate specialist queue
• Recording of recommendations corrected or rejected by the field supervisor

How the system works

1. 01 Retrieve worker voice input, work order and approved procedure data from an authorised source
2. 02 Verify the source system, record identifier and recency information
3. 03 Transform the fields into the target process schema
4. 04 Prepare a source-grounded step and record draft
5. 05 Compare the draft with business rules and source records
6. 06 Check for exceptions involving excessive noise, an emergency or a case outside the procedure
7. 07 Obtain the field supervisor's approval, correction or rejection
8. 08 Write the input, recommendation, changes and final decision to the audit log

Methods we used

• Source-traceable data extraction from worker voice input, work orders and approved procedures
• Structured output that restricts source-grounded step and record fields through business rules
• An exception gate that separates cases involving excessive noise, an emergency or circumstances outside the procedure
• A queue that shows the source and recommendation together for the field supervisor
• Duplicate-processing controls and rollback records to mitigate the risk of prompting an unsafe step

Where people stay involved

Data and security

Only the fields required for the task are processed from worker voice input, work orders and approved procedures. Source-system permissions remain in force, and personal or commercially sensitive data is minimised before being provided to the model. Every read, recommendation, human amendment and write to the target system is logged.

Who this suits

Frequently asked questions